Kaikana support

Contact Kaikana

Questions about a musical, a license, materials or your school production? Write to us.

Before writing

QUICK QUESTIONS

When does my license begin? +
It's easy! When filling out the purchase form, you'll be asked when you want your license to start. The one-year countdown begins from the day you choose.
Is there a return policy after purchase? +
Because Kaikana products are digital, refunds are not available once access to materials, licenses, or downloads has been granted. Please review the musical information, samples, and order details carefully before completing your purchase.
Order delivery time and download process? +
Simple and convenient! Once your order is completed, your purchase will be connected to the email used during checkout. You will be able to access your digital materials, licenses, and downloads from your Kaikana account. If you do not have an account yet, you will be able to activate it with that email.
Additional charges for multiple performances or ticket sales? +
No extra fees for schools using the standard educational license. Schools, academies, and educational organizations can perform the musical within the educational context during the one-year license period. Professional or cultural productions must select the Professional / Cultural License during checkout. This adds $100 per authorized performance to the price of the musical materials.
Can I buy individual parts instead of the full package? +
We're sorry, but currently, we don't offer the option to purchase separate parts of the material. The full package is the only available option.
Can I renew a license without buying the full musical again? +
Yes. If you have already purchased a musical, log in to My Account using the same email used during checkout. From the relevant license, you can add the renewal to your cart and pay for it like a normal order. The educational annual renewal costs $90. After payment, the system automatically generates a new order, invoice and license. For professional / cultural licenses, additional performances cost $100 per performance.
Is it possible to download the musical in another language? How can I do that? +
The English and Spanish versions are treated as separate products and may have different prices or currency settings. Choose the language version you need before adding the musical to your cart.
Am I allowed to record the performance? +
Yes. The license includes permission to record the performance under Kaikana Musicals’ conditions. Public sharing may be allowed when Kaikana Musicals is credited appropriately. Commercial sale or unauthorized monetization of recordings is not allowed unless specifically authorized.
Can I make copies of the script? +
Yes. Your license allows internal printing or copying of the materials for the cast, creative team, rehearsals, and production use within your organization. Selling, redistributing, or sharing the materials outside the authorized organization is not allowed.
Are physical materials included with my order? +
All our materials are digital. There are no physical shipments. After purchase, you will be able to access the available materials from your Kaikana account.
Can I make modifications to the material, such as the script, characters, or sheet music? +
You may make reasonable adaptations to fit your cast, group size, staging needs, or educational context, as long as the spirit of the work is respected and Kaikana Musicals is credited. The materials may not be resold, redistributed, or presented as a new original work.
What will I get when I purchase the musical? +
By purchasing the musical, you'll get the complete Kit in a single payment. This includes: Vocal Demo and Backing Tracks Sound Effects Harmony Practice Tracks Piano/Vocal Scorebook Video Suggested Choreographies Detailed Script Book Production Book (filled with scene-setting suggestions for sets, sketches, costume design, props, lighting, sound, and more) Printable Poster Cover in JPEG format Standard Educational License or Professional / Cultural License, depending on the option selected during checkout Performance recording permission Internal material printing permission.
Musical prep time and seamless integration into our education program? +
The time to prep can vary, but fear not! We provide detailed resources and a user-friendly structure to make integration into your educational program a walk in the park. The scripts, tunes, and logistical suggestions are all carefully designed to streamline educators' efforts.
How does Kaikana address equality, diversity, and inclusion? +
We're on a mission to infuse positive vibes into every song we cook up. Our entire catalog undergoes a thorough check to make sure all materials align with our values — think inspiration, innovation, collaboration, respect, inclusion, and joyful celebration — while making learning, engagement, and well-being relevant for today's students.
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